All-in-one software for service centers
OpenRMA is a software platform that helps businesses in the repair industry streamline and manage their repair processes. The platform provides a number of benefits to businesses, including increased efficiency, improved customer satisfaction, and reduced operational costs.
One of the primary benefits of using OpenRMA is the ability to automate and manage the repair process from start to finish. The platform allows businesses to create and track repair orders, schedule repairs, and manage inventory, all from a single, easy-to-use interface. This saves time and eliminates the need for manual processes, allowing businesses to focus on other aspects of their operations.
Another benefit of using OpenRMA is the ability to improve customer satisfaction. The platform allows businesses to provide customers with real-time updates on the status of their repairs, which can help to reduce frustration and improve the overall customer experience. Additionally, the platform’s inventory management capabilities allow businesses to quickly and easily identify and order replacement parts, reducing downtime and getting customers back up and running as quickly as possible.
Overall, using OpenRMA can provide a range of benefits to businesses in the repair industry. From increased efficiency and improved customer satisfaction to reduced operational costs, the platform can help businesses to streamline and manage their repair processes, ultimately leading to increased profitability and success.
RMA Print Forms
Print RMA forms (Letter, A4 and A5 paper size), tickets on thermal printers, label stickers and parcel labels with your own terms and conditions for your customer to sign and accept your terms.
Inventory
Take the pain out of one of retail’s biggest jobs & have your inventory management on cruise control. Add, manage, import and keep stock for your products and parts available. Serialized inventory included.
Notifications
You can send SMS Messages or Email Messages as products being repaired or serviced through each process step. Manually or Automatically as the repairs set to finish status. All from your settings control panel.
Customer Portal
Give your customers the ability to create and Request a new RMA into your system before they bring the product for repair. Also the customers can check the status of the repair and the notes you write.