Column

Description

Priority

Creating a repair allows you to select from 3 priority modes. Low, Standard and High. Standard is the default option when creating a new repair service.

Location

The business location to which this repair services belongs (see Business Locations). The field filter may be any text phrase, or select one of the business locations from the dropdown. This column may be visible only when multiple business locations have been configured or the user has Manager Role Permissions.

Date Created

The date the repair was created into the system.

RMA (Repair) Number

This is the Repair Number. It is assigned  when you create a new repair. Plain text search field.

Company

Customer Company name. This is a text field that you have used to store customer's company when creating the customer from Customer window. (See creating customer).

Labor Cost

Total labor charge for this repair. This is the labor cost added to the repair either directly from Labor cost field or by adding Labor Inventory Items from Items and Charges Tab.

Device

The Device or faulty product that is going to be repaired. The field filter may be any text.

Brand - Supplier

The Device brand or supplier name.  Plain text field or select from a drop-down filter menu.

Serial Number

The serial number of the faulty device.

Repair Status

For easy visual reference, some columns are color-coded. The Repair Status column is colored according to the color of the Status field on each repair service record as configured in the repair statuses setup area (see Repair Statuses).

Assigned Technician

The user that has created the Repair or the name of the Technician assigned to service it.

Reference 1 to ..10

Default reference 1 for this repair. This column may be renamed with a custom caption (see Custom Fields), and is available only for Professional or higher editions.